User Guide
■ Order flow
1. Select the product and add it to the cart
Select the desired product options such as quantity, color, wrapping, etc. and click the "Add to Cart" button.
2. Check the contents of your cart
Click the "View Cart" button.
Check whether the products you want to order are displayed correctly.
After confirming the product, click "Proceed to checkout".
3. Enter customer information
Please enter and select "Contact information", "Delivery address", "Delivery method", and "Payment method".
*If you have already registered as a user, please click the "Login" button. The input items will be omitted.
4. Order procedure
Please check the details and click the "Pay Now" button.
Your order is completed by following the steps above.
Once completed, you will receive an "Order Confirmation Email (automatically delivered)" to the email address you entered, so please check the contents. (If you do not receive the email, please also check your spam folder.)
If you do not receive an email, your order may not have been completed correctly, so please contact us .
■ Payment method
・Shop Pay (recommended! Easy and safe)
・Credit card: Visa , Mastercard , American Express , JCB
・Wallet: Google Pay, Apple Pay, paypal
■Shipping fee and delivery method
[Within Japan]
・Click Post <with tracking/no compensation> [Gifts not available] 185 yen ・Non-standard mail <no tracking/no compensation> [Gifts accepted] 220 yen ・Yamato Takkyubin <with tracking/no compensation> [Gifts accepted] 720 yen~
・Free shipping for orders over 5,000 yen (delivery will be via Click Post)
*Gift BOX customers cannot specify click post due to size restrictions. Please specify non-standard-size mail or Yamato courier service.
【abroad】
・Japan Post Small package <Tracking available/Compensation available>
・Taiwan: 175TWD ~ ( Free shipping for orders over 1730TWD )
・Hong Kong: 44HKD～ (Free shipping for orders over 420HKD)
* SF Express convenience store pick-up service is not available!
*There is a possibility of delays due to reduced flights!
■ About shipping days
・Shipping will take place approximately 5 days after payment (excluding Saturdays, Sundays, and holidays) .
・Some items will be shipped after 10 business days.
-If you order multiple items, we will combine them and ship them on the longest shipping date.
・Please note that your order may be delayed depending on the congestion situation at the time of your order.
■ About gift wrapping
Please specify in the options on each page.
We will wrap it up with flowers and a sealing stamp.
We also have various message cards available. I can write handwritten messages for you.
Please check here for more details.
■ Membership registration
・If you register as a member, you will receive 3 points for every 100 yen spent. 1 point = 1 yen, and you can use it from your next purchase. *Valid for one year. (Service only available in Japan)
- If you register as a member, your address etc. will be automatically entered and your shopping will proceed smoothly. Please feel free to use it.
■ About reviews
＼Review submission campaign underway! /
・We will give away another accessory to those who write a review. Please let us know whether or not you have earrings in the message when ordering.
(*Limited to first-time purchasers.*Cannot be used in conjunction with other services.*Accessories are in-stock items, display items, and B-class items.The type of accessories will be selected here.Earrings/Earrings We will do our best to accommodate such requests. *The offer will end once stock runs out. *Limited to messages sent at the time of ordering.)
■ About the product
- Natural stones and freshwater pearls are natural, so each has its own individuality.
There may be errors depending on arrival time and lot. Not exactly the same as the image. This is a one-of-a-kind item. We hope you enjoy the uniqueness of each one.
・Handmade items have individual differences and are not perfect. Please understand this before purchasing.
-The color of the photo and the actual product may differ depending on your monitor environment.
- Applying strong force may cause damage. Please use with caution.
■ Care and storage method
- After use, gently wipe off sweat and sebum with a soft cloth, and store separately in an airtight container such as a ziplock bag.
・Please refrain from wiping with an abrasive cloth as this may cause the plating to peel off.
- The ear cuff itself uses adhesive, so please be careful not to let it come into contact with water or hot water.
■ About repairs
・Free shipping within one week of receiving the product. After that, it is negotiable.
Please contact us using the form .
■ Returns/Exchanges/Cancellations
- If the product is found to be initially defective or damaged during shipping, we will replace it with a similar product or refund your money.
Within 7 days after delivery Please contact us using the form .
・Please note that we cannot accept cancellations or changes to the order once it has been placed.
・Please note that we cannot accept returns or exchanges for custom-made products or custom-made products that differ from the posted photo or image.
■ Contact us
-If you have any questions or concerns, please feel free to send us a message.
Click here for contact information